Anais EnAJUS 2020
ISSN 2674-8401
Proposal of a Performance Management System for Electronic Judicial Process (Relatório Técnico)
Autoria: Sabrina Rigamonte de França, Luisa de Almeida Naves, Maria Helena Pires de Carvalho Pereira, Max Cirino de Mattos e Paulo Barbosa de Castro (SKEMA Business School Brasil)
Informações
Sessão 02 - Desempenho em Organizações da Justiça - 24/09, das 11h00 às 13h00
Mediação: Olívia Alves Gomes Pessoa (Universidade Positivo/CPJUS)
Resumo
The Digital Revolution urged modifications in the judiciary to adapt to the new flow of information (Pereira & Brito, 2018), enabling to speed up processes. The relevance concerns a perceived slowness which implies a certain loss of credibility and legitimacy (Isaia & Puerari, 2012). The Electronic Judicial Process (PJE) is a software that came along with the digital transformation of the judicial sector, and allows servants to work from home and digitalize part of their assignments. The main objective of this work is to enhance the efficiency inside judicial divisions. A spreadsheet was created in order to facilitate the management of public servants by the court clerk. Design Science Methodology was applied and interviews were organized with public servants who had been working with the PJE for over a year at one division of the Courts of Minas Gerais (Belo Horizonte), due to the necessity of identifying points of improvement. Three KPIs were selected based on three important transactions: compliance with the determinations, checking of the lapse of the term and analysis of a partial request/petition. The work discusses the importance of management tools in the administration of justice, emphasizing its capacity to improve efficiency and economy besides other contributions such as the implementation of telecommuting. The spreadsheet, in addition to improving the performance of PJE management, allows a discussion about the importance of more qualified and efficient administrative information in the judicial sector and what barriers allow such slowness in this state institution.
Palavras-chave
Electronic Judicial Process; Key Performance Indicators; Public Sector; Design SciencePDF Todos os trabalhos desta edição